Project Highlights
- My Account
Host of tools in user accounts including saved baskets, quotes, quick order forms, user management, product lists, orders pending approval, saved quick order forms and more.
- Complete order history
Complete history of all orders (both online and offline) in real time pulled from Oracle NetSuite using Web Services and displayed to users via their my account.
- Advanced search
Advanced search tools including predictive, fuzzy search, support for inflections, weighted & boosted search passes, and much more.
- Hierarchical control
Allows customers to manage their ordering, invoicing and administration across the site with different levels of control. This includes determining who can place and/or approve orders, raise quotes, view and pay invoices, which products they can see and order, and much more.
- Order routing
Via integration with Stock In The Channel, orders are fulfilled with a number of different suppliers who ship them on behalf of TIEVA. tradeit determines the logic for choosing which supplier to use to fulfil the order and passes that to NetSuite to route accordingly.
- Bundles
Flexible customer-specific bundles with product variations. Customers choose the products they want to make up their bundle from a wider selection (e.g. Choose from 3 different laptops, 4 different keyboards, a fixed mouse, & laptop case).
- Call centre
Built-in call centre allows admin users to setup/view customer accounts and process orders on their behalf as well as aiding customer service to provide support.
- Product enrichment
Alongside standard content, enriched product information is provided by Icecat Live to display live feature groups, videos, downloadable manuals, feature logos, product stories, and reasons to buy.
- Integration
Bespoke integration between tradeit and Oracle NetSuite ERP to suit business requirements.
Project Overview
TIEVA had explored ecommerce in the past, but timing and shifting business priorities had previously prevented full commitment to its development. However, with customer expectations growing increasingly digital and TIEVA's go-to-market strategy evolving towards service-led solutions, revisiting ecommerce became a strategic imperative. With the successful completion of a major ERP transformation to Oracle NetSuite providing a stable foundation, TIEVA was poised to take its ecommerce vision forward. It was the right time to launch a best-in-class ecommerce portal, and TIEVA began the search for a partner who could bring this vision to life.
Ordering Portal
Product content
Search
The future
Resources
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