As markets change and your business grows, Red’s agile ecommerce support and consulting teams are on hand to make sure that your ecommerce platform evolves with you. We pride ourselves on providing responsive support services that set us apart from our peers. Post implementation, our customers are assigned an account manager who is on hand to work with them on an on-going basis, to help evolve and optimise their ecommerce channels.
Agile support team
Red’s team of talented support personnel are there to assist clients with on-going changes to their sites. Our support personnel are backed up by our expert ecommerce consultants, allowing Red to deliver well thought through changes that will deliver real business benefit.
Ad-hoc changes to sites run through Red’s priority support system and are tackled by our agile support team on a first come, first served basis. For larger change requests, projects and refreshes, one of Red’s consultants will work with you to define and document the requirements, ensuring that all changes are well planned and thought through in the context of your ecommerce solution.
Ecommerce hosting support
Ensuring that you're always open for business are Red’s engineering team, who look after your hosting environment 24/7 and 365 days a year. All of Red’s support personnel are in-house and collaborate on changes made to both hosting and software, ensuring high uptime even during times of change.
Learn more about our ecommerce hosting
With each ecommerce project we deliver, user training is always provided pre-launch to ensure that merchants can take full advantage of tradeit’s powerful suite of content management, marketing & merchandising tools, and order management functionality. We always ensure that customers can effectively deliver stunning content, merchandise products and manage their ecommerce sites with ease. We have a dedicated training centre on-site and can tailor training sessions to specific company, department (job role) or platform functions, or provide a general overview of tradeit’s capability. We can also host sessions online via web conference for any short modules or reminders. Further sessions for new starters, refresher courses, or training tailored to new platform updates or functionality can be booked at any time.
Learn more about our Support & Training services