Online Ordering Portals for Food and Drink Suppliers

Our intuitive interface simplifies navigation and ordering for the user, including intelligent search, advanced product filtering, quick order pads, saved basket(s), auto generated order lists based on order history, user / department assigned lists, or have repeat orders processed automatically at their desired intervals. Alternatively for regular ordered items, the customer can upload their stock level and the portal will calculate replenishment for them.

Centralised ordering allows managing; orders, staff, invoices, and proof of deliveries (POD) for customers multiple locations and their localised needs. Global view of all locations for head office and restricted view for buyer(s) to just their location (or locations under their management), or where customers wish to break their account down to department level buyers, budgets and or lists.

Set varying levels of access to define who can place orders, for which location(s) and view sensitive information e.g. invoices, set budget restrictions per user or per location, including with approval workflows where authorisation is required for the order, or the user’s order exceeds budgetary controls.

Target customers with personalised product pushes, alerts, banners, price drops, offers / promotions, based on who they are / account profile, what they search for, what is in their basket, where they came from (50+ configurable rules-based personalisation) to drive the right product and right offers to the right users. Additionally, the portal can check a customer’s primary order list and cross reference what is in the basket, if any are missing these are automatically displayed with a “have you forgotten / do you need message”

Targeted emails based on user activity and data, not bought for X period, reminder to stock up X days post last order, item on order list that has had a price drop, abandon basket.

Real time order tracking, order status updates, proof of delivery, request return, reorder, view statements, credit and invoices, print invoice, pay invoice. Display a customer’s credit limit, available credit, suspend order if over credit limit or change payment type to pay by card.

Utilise features for managing seasonal products and perishable goods with live stock updates to prevent stockouts. This capability supports food suppliers in maintaining inventory freshness and optimising supply chain operations, reducing waste and ensuring timely delivery of fresh ingredients. Stockouts, and tools for managing seasonal and perishable goods.

Manage nationwide courier partners to deliver orders anywhere in the country, ensuring timely and safe arrivals. Additionally, leverage local delivery from stores using dedicated vans for swift and efficient service. Receive real-time updates and notifications, allowing suppliers to keep customers informed about delivery statuses, enhancing reliability and customer satisfaction while minimising delays.

Set and manage individual credit limits for customer accounts, enabling secure online purchasing. This capability helps food distributors extend credit facilities to Food and Drink Suppliers while maintaining control over credit exposure and financial risk.

Manage recurring orders or subscriptions through the portal, allowing customers to adjust delivery schedules, update payment methods, or pause orders as needed. This feature is beneficial for food distributors and suppliers supplying regular deliveries of staple ingredients or perishable goods to their clients.

Track and manage back orders efficiently, with notifications for status changes or item availability. Food suppliers can proactively communicate with customers about order delays or product shortages, minimising disruptions in supply and maintaining service reliability.

Facilitate returns, refunds, or replacements with an integrated approval process, ensuring quick resolution of quality issues or order discrepancies. This capability helps food suppliers uphold product quality standards and customer satisfaction, reinforcing trust and loyalty.

Enable customers to request and convert quotes to orders seamlessly through the portal. This feature supports food distributors and suppliers in negotiating pricing or quantities with their clients, ensuring competitive offers and facilitating order placement.

Collaborate with customers to maintain optimal stock levels and simplify replenishment based on agreed thresholds. This functionality allows food suppliers to ensure timely delivery of fresh produce or perishable goods, minimising stockouts and maximising shelf life.

Manage pricing strategies, discounts, and promotional offers across customer segments or product categories. This capability helps food suppliers maintain competitive pricing, maximise revenue, and tailor pricing structures to meet customer preferences or market demands.

Expand service capabilities with Click & Collect options or trade counters for order pickup. This functionality enhances convenience for food suppliers, allowing them to collect orders at designated locations and minimising delivery costs or wait times for perishable goods.