Commerce & Orders

Delivery Addresses

Send a single order to multiple delivery addresses throughout the world, including any physical stores or trade counters/collection points.

Fulfilment

Each of the line items or groups of items within a basket can use a different fulfilment method (including from physical stores if that particular service is offered), or taxation system.

Delivery of items can also be scheduled to arrive on specified dates, anonymously (ideal for Valentine’s) or on back order for when they become available.

Gifting

Separate gift wrapping, bags and cards can also be assigned to any line item or group, each with a unique message.

B2B

Its not just for retailers, splitting the basket allows central purchasing offices to place one order and have different items shipped to satellite locations but still invoice one cost centre.

Warehouses & taxation

Set up and route orders through the relevant channel and warehouse, defining picking days and cut-offs times. tradeit supports single or multiple warehouses with each channel having a primary warehouse assigned and an optional secondary warehouse if stock is unavailable at the primary location. Certain products can be excluded if it's not practical or financial viable to route them from another location. Physical stores can also act as warehouses in their own right when orders for collection are fulfilled directly from store stock, or stock is moved between the stores for fulfilment. Warehouses can even be assigned on a customer level rather than by channel if required.

tradeit also handles complex tax calculations across different tax jurisdictions including Nexus (US).

Flexible fulfilment types

Control and manage multiple delivery and fulfilment types (such as same day, next day, scheduled, timed, store collection etc..) alongside any location information like UK mainland, Europe and RoW for example. You can determine which products are eligible for which delivery types (including which stores for any collections), their delivery cost, tax class, which days they are available on, expected delivery dates, which channels they are eligible on, as well as any special requirements or surcharges that are applicable.

Orders, invoices & packing slips

Easily filter orders by date, channel, payment method etc… and view full order information including product details, billing and shipping addresses, status, receipts, packing slips, credit notes, payment method and returns. You can also print orders, invoices and packing slips from the same screen.

Order statuses

Ensure visitors are kept informed throughout every stage of their order with triggered email updates whenever the status of their order changes, from their initial order confirmation, picking and packing through to any partial or full-despatch notes, and even after sales satisfaction emails or feedback requests.

Order Management System

tradeit’s order management is designed to effectively handle orders from multiple channels, providing merchants with high levels of control over their ordering and fulfilment processes, delighting your customers and ensuring the smooth running of your operations.

Promotions

Administrators can apply, or remove, any offers on qualifying orders created via any channel (online, mail, telephone, or in-store) including selecting multiple free products and their variations (size, colour, flavour of products for example). Administrators can also debit or credit loyalty points on a user's account.

Returns, refunds & replacements

In conjunction with an integrated ERP or warehouse management system, tradeit can process any returns, refunds or replacements. Once an item is returned and the system is notified, administrators can login to approve or reject the return, as well as actioning any refund or replacement.

Quotation Management

Build quotes on a customer's behalf, adjust pricing (seeing exact margin as price is adjusted if required), set expiry date and then email to customer and display in their my account. Quote can then be converted to an order online.

Single customer view

Process orders via mail, email, phone, fax or in-store (on a tablet device or kiosk) alongside all orders via your ecommerce channels, giving you a single view of all customer activity and streamlining your order management. Customers can then access all of their order information via their My Account.

Secure payments

Integrate with secure telephone services, or via PDQs in-store, meaning payment is completely secure and your sales staff never have access to sensitive customer information such as payment details or passwords, but you can still process orders from any channel. Payment options available to call centre users are configurable in the admin system,