Apexio - TIEVA’s eProcurement platform - is a powerful eBusiness solution designed to transform how customers buy IT. Streamlines the procurement journey, making it simpler, faster, and more strategic. With Apexio, customers gain full control of their purchasing process, reducing admin effort, increasing visibility, and unlocking meaningful cost savings.
A fully self‑service customer portal enabling users to track live order status, request returns, view financials (credit limits, invoices, statements, account credits), manage users, maintain baskets and order lists, and access personalised offers—all without sales or support intervention.
Thousands of orders can now be processed end‑to‑end with zero human touch, eliminating manual intervention previously required for every order. This has reduced administrative overhead, removed errors, and enabled Tieva to scale without headcount constraints, supporting an 80% uplift in order volume.
Advanced search tools including predictive, fuzzy search, support for inflections, weighted & boosted search passes, and much more.
The portal simplifies IT procurement for customers while acting as a powerful sales enablement tool. It supports quote requests, improves conversion, and uses personalised targeting to promote Tieva’s wider services, driving qualified opportunities directly back to the sales team.
A centrally controlled procurement framework with localised ordering flexibility. Administrators can manage users and roles (ordering, approvals, quoting, invoice access), define product visibility, maintain buying lists, set approval workflows, and enforce procurement policy at scale.
Flexible customer-specific bundles with product variations. Customers choose the products they want to make up their bundle from a wider selection (e.g. Choose from 3 different laptops, 4 different keyboards, a fixed mouse, & laptop case).
Tailored catalogues built from curated subsets of the master product range. When customers log in, they only see the products approved for their contract or tender requirements, ensuring compliance and simplifying procurement.
Automated enrichment of product data, images, attributes, videos, and downloads, sourced from Icecat Live for both new and updated items. This dramatically reduces catalogue admin overhead while delivering a richer, more informative buying experience.
Automated product feeds from 14 drop‑ship suppliers populate a master catalogue of 100,000+ SKUs with stock availability. Multi‑supplier matching allows the same product to be sourced from multiple vendors, with pricing rules determining which supplier drives customer pricing.
TIEVA had explored ecommerce previously, but shifting priorities and timing meant the business had never fully committed to its development. As customer expectations became increasingly digital and TIEVA’s go‑to‑market strategy evolved toward service‑led solutions, revisiting ecommerce moved from optional to essential.
With a major ERP transformation to Oracle NetSuite successfully completed, TIEVA finally had the stable operational foundation needed to realise its ecommerce ambitions. It was the right moment to launch a best‑in‑class ordering portal, and the search began for a partner capable of bringing that vision to life.
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