Specifically built to support the nuances of B2B ecommerce with features to match
Two-way integration with Sage 200 including stock and orders
Quotation functions for non registered users helping to avoid lost sales
Products brought to life through image zoom, product specifications, product comparison, and product details
Creation of product whitelists and blacklists to keep purchasing focused and ensure staff are not overspending
Site translated into five further languages (French, Italian, Spanish, German & Portuguese) through Weglot integration to cater for international customers
Company super users can set permissions of user groups with different permissions such as ability to purchase restricted products, manage restricted products, view financial documents, & manage delivery addresses
Built-in call centre allows admin users to setup/view customer accounts and process orders on their behalf as well as aiding customer service to provide support
Advanced search tools including predictive, fuzzy search, support for inflections, weighted & boosted search passes, and much more
When Splendid Trading started it was still common to distribute printed price lists & catalogues, and to deliver quotes by hand or even fax. Compared to today, there was just a handful of manufacturers in the market, and a few thousand products to choose from, with a single product launch each year. Now customers expect immediate pricing, stock visibility, and as little friction as possible when it comes to ordering products and administering accounts, at any hour of the day, and from any location. Their old website didn’t satisfy these requirements and despite several years of solid growth, they were hobbled with an outdated, semi-functional ecommerce offering. Things needed to change.
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