

Process orders via mail, email, phone, fax or in-store alongside your ecommerce channels, giving you a single view of all customer activity
Create, view, manage & convert quotes with price setting and expiry dates
Give sales staff the ability to override customer pricing at the basket in order to close deals. Margin can be shown to staff against each product ensuring items are never over discounted whilst buffers can be applied to enforce this
Apply any valid promotions when processing customer orders by phone, mail or onsite, or when assisting with online orders
Staff can be assigned individual accounts with rules, permissions and access applied
Process any returns, refunds or replacements with acceptance or rejection logic