tradeit ecommerce platform version 4.2

Red is pleased to announce the release of tradeit version 4.2. This latest release includes a brand new customer self-service feature set. tradeit’s self-service features provide essential functionality to any business selling online, helping retailers and merchants to meet the needs and expectations of both their B2C & B2B customers.

Improving customer service and ordering experience whilst reducing admin time and costs

As well as improving the ordering and aftersales experience for customers the self-service features also help to reduce the strain on your business by allowing customers to manage their orders / accounts themselves.

tradeit customer self-service features:

• Create and view any returns
• A business can create / manage a primary account with many sub-accounts setting permissions, credit limits and authorisation workflows
• What individuals with sub accounts can see or do in the system is controllable by the primary business account holders
• Customers can view previous orders including status of orders and line items
• Place or authorise orders placed by your other accounts
• View and investigate back orders
• View account and invoice information including the ability for customers to pay for invoices by credit card and see credit limits
• Customers can create and manage own sub category of the website
• Request email me when back in stock
• Quick reorder from previous orders
• View statements (e.g. invoices)
• Manage members (multi account)
• Service request form
• Staff can create baskets and prepopulate them for a client to review and checkout at their leisure
• Roles based permissions system gives granular control over call centre & mail order staff