tradeit ecommerce platform version 4.2

Friday, 13 July 2012

Red is pleased to announce the release of tradeit version 4.2. This latest release includes a brand new customer self-service feature set. tradeit’s self-service features provide essential functionality to any business selling online, helping retailers and merchants to meet the needs and expectations of both their B2C & B2B customers.

Improving customer service and ordering experience whilst reducing admin time and costs

As well as improving the ordering and aftersales experience for customers the self-service features also help to reduce the strain on your business by allowing customers to manage their orders / accounts themselves.

tradeit customer self-service features:

  • Create and view any returns
  • A business can create / manage a primary account with many sub-accounts setting permissions, credit limits and authorisation workflows
  • What individuals with sub accounts can see or do in the system is controllable by the primary business account holders
  • Customers can view previous orders including status of orders and line items
  • Place or authorise orders placed by your other accounts
  • View and investigate back orders
  • View account and invoice information including the ability for customers to pay for invoices by credit card and see credit limits
  • Customers can create and manage own sub category of the website
  • Request email me when back in stock
  • Quick reorder from previous orders
  • View statements (e.g. invoices)
  • Manage members (multi account)
  • Service request form
  • Staff can create baskets and prepopulate them for a client to review and checkout at their leisure
  • Roles based permissions system gives granular control over call centre & mail order staff