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info@redtechnology.com"Our new customer ordering portal is industry leading - putting full control of procurement into customers’ hands. They’ve been amazed by its features, ease of use, and speed."
Technology & Systems Manager, OnSite Support
Leading national supplier to the UK’s construction industry launches sector leading B2B ordering portal.
For almost 50 years, OnSite Support has partnered with the UK construction industry, supplying PPE, workwear, welfare equipment and site essentials nationwide. More than a supplier, OnSite Support helps construction and build professionals work safely, efficiently and sustainably through expert support, exceptional service and reliable delivery, whether for major contractors, infrastructure projects or local businesses. As customers grew and procurement requirements became more complex, OnSite Support saw an opportunity to extend this experience through a modern, sustainable digital Ordering Portal.
Project Highlights
- Industry Recognition & Award Shortlists
The success of OnSite Support's new procurement-led ecommerce platform has been recognised across multiple industry awards, highlighting the impact of the solution on digital transformation, procurement innovation and customer experience within the construction sector.
The project has been shortlisted in four prestigious award programmes:
- eCommerce Awards 2026 – B2B Website of the Year
- UK Digital Excellence Awards 2026 – Standout Platform, Technology or Tool
- NTA Awards 2026 – Digital Transformation of the Year
- UK eCommerce Awards 2026 – B2B eCommerce Website of the Year
- Self-Service Procurement
The Ordering Portal gives customers complete control over purchasing, enabling them to manage users, approval workflows, budgets and spend controls from a single B2B procurement platform. Real-time reporting provides instant visibility and supports budget compliance. With one central dashboard for locations, orders, invoices and credit limits, customers can streamline procurement, reduce administration and maintain tighter control over spend.
- Configurable order approval workflows
Enables customers to configure approval workflows that align with their internal purchasing policies. Spend thresholds, approvers and purchasing permissions can be tailored to each organisation, ensuring orders are reviewed by the right person before being placed.
Approval workflows are triggered automatically based on predefined rules, such as budget limits, quantity thresholds or mandatory approval requirements.
- Role & User ManagementCustomers have complete control over their purchasing environment, helping them manage procurement across multiple projects, sites and teams with ease.Every user is given with the right level of access with configurable roles, permissions, budgets and approval workflows. Customers can manage purchasing independently, improving control, compliance and operational efficiency.
- Personalised Buying Experiences
A tailored procurement experience with role-based catalogues, customer-specific pricing, approval workflows and spend controls, helping customers improve compliance, accuracy and visibility across every site and project.
- Advanced Procurement Reporting
Customers can analyse approved versus non-approved purchases, monitor spend by user, site or project, and track purchasing activity across their entire organisation.
Additional features such as custom purchase order formats, restricted delivery addresses, order-on-behalf functionality and multi-user baskets provide even greater flexibility and control over procurement activity.
Project Integrations
The Challenge
Construction procurement is rarely straightforward.
A single contractor may have hundreds of operatives working across multiple sites, each requiring different PPE, tools, welfare equipment and site essentials. Procurement teams need control and visibility, site managers need products quickly, and businesses need confidence that every purchase complies with company policy and project budgets.
A single contractor may have hundreds of operatives working across multiple sites, each requiring different PPE, tools, welfare equipment and site essentials. Procurement teams need control and visibility, site managers need products quickly, and businesses need confidence that every purchase complies with company policy and project budgets.
For OnSite Support, meeting these requirements often involved a combination of emails, phone calls and manual administration. While this approach supported the company's high service standards, it created additional workload for both customers and internal teams, and lacked the flexibility modern procurement teams increasingly expected.
The challenge was not simply to launch a new ecommerce website. It was to create a digital procurement platform that mirrored the way construction businesses actually buy, balancing self-service convenience with the governance, control and visibility required to manage purchasing across multiple projects, sites and teams.
The Solution
Working in partnership with Red Technology, OnSite Support launched a new B2B Ordering Portal powered Red Technology's adaptive ecommerce platform.
Instead of a standard online catalogue, the portal was designed around the needs of construction and build buyers. Customers can create their own procurement structures, assign permissions, set spending limits and build approval workflows that mirror their internal processes. Whether ordering PPE for an individual operative or managing spend across multiple projects, everything is controlled within a single system.
The platform also gives customers access to personalised catalogues, ensuring users only see products approved for their company, project or role. This helps eliminate ordering errors, supports compliance and makes purchasing significantly faster for busy site teams.
Behind the scenes, deep integration with Microsoft Dynamics 365 Business Central keeps products, pricing, orders and financial information synchronised. The result is a smoother experience for customers and a more scalable operation for OnSite Support.
The Outcome
The transformation has been felt on both sides of the relationship.
Construction customers now have a single place to manage procurement with greater visibility, accountability and control. Ordering is faster, approvals happen more efficiently and procurement teams spend less time chasing information and processing requests.
For OnSite Support, the portal has helped reduce manual administration while strengthening customer relationships through a self-service experience that reflects the complexity of modern construction procurement.
Early feedback has been overwhelmingly positive, with customers praising the speed, ease of use and level of control available through the platform. Many have reported increased ordering activity and a smoother onboarding experience for new users.
By combining procurement governance with a seamless digital buying experience, OnSite Support and Red Technology have created more than an ordering portal. They've built a platform that helps construction businesses keep projects moving, maintain compliance and operate more efficiently at scale.
Resources
Learn more about our work for OnSite Support
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