Ecommerce Order Management | Commerce & Orders

In this highly competitive ecommerce environment, you may only get one chance to impress a customer with on-time delivery of their products, great customer service, and accurate billing. tradeit’s Commerce & Order Management functionality helps you ensure the smoothest operations, increase sales, encourage repeat purchases and deliver great customer service through the innovative suite of tools.

Checkout

Designed and engineered to keep customers engaged during the order process, tradeit’s customisable ecommerce basket and checkout helps reduce abandonment whilst simultaneously providing merchants with opportunities to increase basket size, order value and conversions with relevant cross-sells, up-sells and promotions.

Fast & intuitive

tradeit features both registered member and guest checkout designed to restrict the barriers to conversion and ensure the process is quick and hassle-free. Numerous tools such as address auto-complete, single page checkout, multiple payment options, enclosed basket, saved details from previous login (including addresses, tokenisation of card details, baskets, account details, preferences etc..), and much more, all help increase speed, avoid abandonment and significantly increase conversions.

Multiple payment types

Cater for multiple payment types including credit/debit cards, invoice, subscription, on account, pre-paid credit, gift cards/vouchers, as well as ‘bill me later’ services like Klarna. The flexibility of the checkout also allows for payment to be split between credit/debit cards and multiple gift cards. tradeit has been integrated with many leading payment providers including CyberSource, Secure Trading, Worldpay, PayPal, Datacash and Klarna to ensure secure online payments.

Global ecommerce

tradeit’s checkout is designed to cater for international ecommerce and is capable of handling multiple currencies (with variable or floating options), multiple tax regions, international payment methods and multiple, international fulfilment types all delivered to your customers using their local language(s).

Find out more about our International Ecommerce Solutions.

Multiple shipping options

Ensure your site offers a good fit between your fulfilment capabilities and your customers’ shipping needs with accurate and flexible delivery options. Delivery costs and type can be based on products, destination, weight, size, and fulfilment type with the ability to cater for awkward products such as bulky, heavy items or those requiring two-man delivery. There is also the ability to integrate with third party shipping and duty calculators and special fulfilment services like Shutl.

Order rules

Set up additional rules at the basket to help improve fraud protection and check for suspicious orders before they are processed. tradeit allows you to define and flag unusual activity such as a certain number of orders placed over a time period, billing or shipping postcode, value of orders, quantity of a single SKU ordered etc…

Order rules can even by applied based on company or order attribute values meaning orders from certain companies can be flagged (if their account was suspended for instance) before any order is processed.

Merchandising & personalisation

The basket is customisable and flexible enough to automatically offer personalised customer content. By linking it to customer accounts you can tailor not just the information shown to individual account holders, but also personalise offers, prices, vouchers, promotions and layout to ensure maximum conversion rates and automatically incorporate upgrade, accessory and up-sell features.

Omni-channel Basket: Click & Collect/Store Stock Checker

tradeit delivers Click & Collect/Click & Reserve services directly through the platform or via integration to a third party ERP or similar system, enabling you to offer customers the ability to send their goods to stores, or trade counters, for collection. tradeit can also manage any complex movement of items between stores, or from a central warehouse, to aid fulfilment of these services as well as providing customers with the ability to check store stock levels online.

Split orders/deliveries

A single basket can be split between multiple international delivery addresses including those items that require collection from stores/collection points/trade counters or those items on back order and scheduled delivery dates. tradeit allows each item or group of items to use a different fulfilment method, different taxation rules, different promotions, different messaging, different gifting options and much more but output as a single order to an ERP system.

Gifting

tradeit delivers class-leading gifting capability at the basket including numerous gift wrapping types, boxes, baskets, hampers etc… as well as gift messages and scheduled arrival dates. Users can even add external messaging such as ‘Do not open until…’ or send items anonymously as a surprise. In conjunction with split orders, all gifting options are available on an item or group level as well as basket wide.

Resources

My Account

Reduce the load on your business and empower your customers with tradeit’s advanced set of retail and B2B self-service tools, helping your customers manage their own account and orders online. The enhanced ‘My Account’ provided to customers is a powerful and flexible feature for both Retail and B2B ecommerce sites.

Customer details

Customers have full control of their personal details including order history, statuses and tracking, billing and shipping addresses, communication preferences, passwords, saved baskets, wish, gift or wedding lists, product reviews and ratings (plus review history), loyalty points balance or spend & save target, subscriptions and a personal calendar with reminder functionality for important dates (birthdays, anniversaries etc…).

tradeit’s built in community functionality also enables them to manage their connections and uploads from their my account.

Business to Business

tradeit contains a rich set of tools specifically designed for B2B users and, as such, the My Account has options to reflect these functions including quick order pads, quote requests, viewing and paying invoices online, building, editing and maintaining wish lists, and exporting previous orders. tradeit also features master and sub account management enabling one central location to control multiple regional sites and set credit limits, purchasing capability, payment of orders etc…

Find out more about our Business to Business Ecommerce capabilities.

Wish lists / Gift lists

Customers can build and manage multiple wish lists, gift lists or wedding lists, and define each, enabling them to add, remove or edit products and share them via email. You can report against all customer wish lists for targeted marketing and merchandising purposes.

Loyalty / Spend & Save

Customers can check their points balance, see how much it's worth and when the points expire or if they are using a spend and save scheme, they can see their target and progress for the current time period, last time periods result and how long left they have to hit their target. They can also see any valid coupon codes they have and their expiry date.

Resources

Call Centre/MOTO/Order In-store

tradeit’s call centre functionality gives you a single view of all customer activity allowing you to process mail, telephone and in-store orders and handle customer enquiries from a central system, increasing sales and customer satisfaction.

Single customer view

Process orders via mail, email, phone, fax or in-store (on a tablet device or kiosk) alongside all orders via your ecommerce channels, giving you a single view of all customer activity and streamlining your order management. Customer can then access all of their order information via their My Account.

Secure payments

Integrate with services like PCI-PAL Agent Assist, or via PDQs in-store, meaning payment is completely secure and your sales staff never have access to sensitive customer information such as payment details or passwords, but you can still process orders from any channel.

Promotions

Administrators can apply, or remove, any offers on qualifying orders created via any channel (online, mail, telephone, or in-store) including selecting multiple free products and their variations (size, colour, flavour of products for example). Administrators can also debit or credit loyalty points on a user's account.

Returns, refund and replacements

In conjunction with an integrated ERP or warehouse management system, tradeit can process any returns, refunds or replacements. Once an item is returned and the system is notified, administrators can login to approve or reject the return, as well as actioning any refund or replacement.

Intelligent customer service

The call centre system uses the same storefront as your ecommerce site meaning your authorised sales staff can login as customers and see exactly what they see, or proceed anonymously if they don’t have an account. There are also options to search for existing customers using any details they may have in order to retrieve their details or restrict administrators to view and amend only their customers.

This enables them to carry out actions on their behalf (create accounts, change details, view order history or statuses, wish lists and even place orders for them) as well as resolving any problems they have, helping you to deliver a first class service across all channels. It also enables them to override product prices or add restricted products at the basket and order on the customer's behalf. They can also add shipping costs or delete line items after the order has been placed and send a new payment request or refund to the user.

Resources

Order Management

Delivering class-leading order management and fulfilment is crucial to saving time, reducing errors and increasing customer satisfaction. Ensure your customers receive exactly what they expect, when and where they expect it, by controlling all aspects of your order and fulfilment processes.

Order Management System

tradeit’s order management is designed to effectively handle orders from multiple channels, providing merchants with high levels of control over their ordering and fulfilment processes, delighting your customers and ensuring the smooth running of your operations.

Orders, invoices and packing slips

Easily filter orders by date, channel, payment method etc… and view full order information including product details, billing and shipping addresses, status, receipts, packing slips, credit notes, payment method and returns. You can also print orders, invoices and packing slips from the same screen.

Warehouses and taxation

Set up and route orders through the relevant channel and warehouse, defining picking days and cut-offs times. tradeit supports single or multiple warehouses with each channel having a primary warehouse assigned and an optional secondary warehouse if stock is unavailable at the primary location. Certain products can be excluded if it's not practical or financial viable to route them from another location. Physical stores can also act as warehouses in their own right when orders for collection are fulfilled directly from store stock, or stock is moved between the stores for fulfilment. Warehouses can even be assigned on a customer level rather than by channel if required.

tradeit also handles complex tax calculations across different tax jurisdictions including Nexus (US).

Flexible fulfilment types

Control and manage multiple delivery and fulfilment types (such as same day, next day, scheduled, timed, store collection etc..) alongside any location information like UK mainland, Europe and RoW for example. You can determine which products are eligible for which delivery types (including which stores for any collections), their delivery cost, tax class, which days they are available on, expected delivery dates, which channels they are eligible on, as well as any special requirements or surcharges that are applicable.

Order statuses

Ensure visitors are kept informed throughout every stage of their order with triggered email updates whenever the status of their order changes, from their initial order confirmation, picking and packing through to any partial or full-despatch notes, and even after sales satisfaction emails or feedback requests.

Resources

Find out more about our Commerce & Order Management tools

Contact us

Commerce & Order Management Insights

How payment flexibility can be crucial for increasing conversions, AOV and serving international markets

We explore some of the main payment methods for online stores... read more

Delivering the best ecommerce checkout you can

We look at the features your ecommerce checkout should provide... read more