Ecommerce Order Management

Fast & intuitive

tradeit features both registered member and guest checkout designed to restrict the barriers to conversion and ensure the process is quick and hassle-free. Numerous tools such as address auto-complete, single page checkout, multiple payment options, enclosed basket, saved details from previous login (including addresses, tokenisation of card details, baskets, account details, preferences etc..), and much more, all help increase speed, avoid abandonment and significantly increase conversions.

Multiple payment types

Cater for multiple payment types including credit/debit cards, invoice, subscription, on account, pre-paid credit, gift cards/vouchers, as well as ‘bill me later’ services like Klarna. The flexibility of the checkout also allows for payment to be split between credit/debit cards and multiple gift cards. tradeit has been integrated with many leading payment providers including CyberSource, Secure Trading, Worldpay, PayPal, Datacash and Klarna to ensure secure online payments.

Global ecommerce

tradeit’s checkout is designed to cater for international ecommerce and is capable of handling multiple currencies (with variable or floating options), multiple tax regions, international payment methods and multiple, international fulfilment types all delivered to your customers using their local language(s).

Find out more about our International Ecommerce Solutions.

Multiple shipping options

Ensure your site offers a good fit between your fulfilment capabilities and your customers’ shipping needs with accurate and flexible delivery options. Delivery costs and type can be based on products, destination, weight, size, and fulfilment type with the ability to cater for awkward products such as bulky, heavy items or those requiring two-man delivery. There is also the ability to integrate with third party shipping and duty calculators and special fulfilment services like Shutl.

Order rules

Set up additional rules at the basket to help improve fraud protection and check for suspicious orders before they are processed. tradeit allows you to define and flag unusual activity such as a certain number of orders placed over a time period, billing or shipping postcode, value of orders, quantity of a single SKU ordered etc…

Order rules can even by applied based on company or order attribute values meaning orders from certain companies can be flagged (if their account was suspended for instance) before any order is processed.

Merchandising & personalisation

The basket is customisable and flexible enough to automatically offer personalised customer content. By linking it to customer accounts you can tailor not just the information shown to individual account holders, but also personalise offers, prices, vouchers, promotions and layout to ensure maximum conversion rates and automatically incorporate upgrade, accessory and up-sell features.

Omni-channel Basket: Click & Collect/Store Stock Checker

tradeit delivers Click & Collect/Click & Reserve services directly through the platform or via integration to a third party ERP or similar system, enabling you to offer customers the ability to send their goods to stores, or trade counters, for collection. tradeit can also manage any complex movement of items between stores, or from a central warehouse, to aid fulfilment of these services as well as providing customers with the ability to check store stock levels online.

Split orders/deliveries

A single basket can be split between multiple international delivery addresses including those items that require collection from stores/collection points/trade counters or those items on back order and scheduled delivery dates. tradeit allows each item or group of items to use a different fulfilment method, different taxation rules, different promotions, different messaging, different gifting options and much more but output as a single order to an ERP system.

Single customer view

Process orders via mail, email, phone, fax or in-store (on a tablet device or kiosk) alongside all orders via your ecommerce channels, giving you a single view of all customer activity and streamlining your order management. Customer can then access all of their order information via their My Account.

Secure payments

Integrate with services like PCI-PAL Agent Assist, or via PDQs in-store, meaning payment is completely secure and your sales staff never have access to sensitive customer information such as payment details or passwords, but you can still process orders from any channel.

Promotions

Administrators can apply, or remove, any offers on qualifying orders created via any channel (online, mail, telephone, or in-store) including selecting multiple free products and their variations (size, colour, flavour of products for example). Administrators can also debit or credit loyalty points on a user's account.

Returns, refund and replacements

In conjunction with an integrated ERP or warehouse management system, tradeit can process any returns, refunds or replacements. Once an item is returned and the system is notified, administrators can login to approve or reject the return, as well as actioning any refund or replacement.