Combining Web Content Management, Product Information Management and Community & Social tools, tradeit offers expert ecommerce content management, giving online retailers the tools that they need to manage all of their content in-house, including rich media, content assets...Learn more
Utilise Red’s leading edge promotions engine, advertising system, on-site search, email marketing and recommendations to tailor and enrich the customer experience across multiple channels...Learn more
In this highly competitive ecommerce environment, merchants may only get one chance to impress a customer with on-time delivery of their products, great customer service, and accurate billing. tradeit’s Order Management System helps merchants to ensure the smoothest operations, increase sales...Learn more
Highly capable and well proven in the field, tradeit has been strategically developed by Red to be a holistically entwined CMS and ecommerce platform providing implementation flexibility and competitive advantage to its users...Learn more
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For many retailers, particularly those with a high-street presence, there is now a conscious move towards omni-channel retail which aims to merge all of their sales channels, both online and offline and gain a single view of all customer activity. This provides customers with the same user experience, products and service regardless of the sales channel or touchpoint through which they engage with a retailer, rather than the distinctly disparate channels of a multichannel approach.
If your retail model includes bricks and mortar, tradeit can help to merge these stores with your online presence giving customers a consistent and single view of your brand, as well as improving the service and fulfilment options available to them both online and in-store.
Click & Collect/Click & Reserve
Integration with stock management systems allows retailers to offer same day (within 90 minutes of ordering) click and collect/reserve at any of their physical stores. They can also distribute products to stores for a service with a longer time frame.
tradeit provides omni-channel retailers with sophisticated gift/e-gift card functionality enabling their customers to buy gift cards online, specify the value, manage their balances online and redeem them across multiple channnels including both online and in-store. Gift/e-gift cards can also be sent to other people physically or via email.
Never lose a sale by arming your in-store staff with the tradeit call centre on a tablet device. This enables store staff to check stock and place online orders for customers of items that they don't currently have in stock, but which are available at other stores or held at a central location.
Store Stock Checker
Save customers a wasted trip to one of your stores by offering them 'live' store stock levels online of every product at every store. Buffer levels for each can be controlled in the admin system of tradeit giving retailers some allowance for sudden in-store purchases or more popular items.
Use your physical stores as an extension of your warehouse by shipping online orders locally from their stock. Rapid fulfilment services such as Shutl help deliver items within 90 minutes of ordering!
Help drive the single customer view by placing mail and telephone orders directly through your website giving you a complete overview of customer interactions via those touchpoints.
Add value and delight customers with a host of gifting functionality including gift wrap, gift bags, hampers, messages, fulfilment, gift lists, anonymous delivery and gift reminder service.
Split a single order basket to multiple delivery addresses with different fulfilment and gifting options on each line item or user-defined group of items, including click & collect and international orders.
tradeit features an advanced store locator which gives not only map, address and contact details but can also feature local control of individual store pages (via admin area) to highlight local in-store offers or promotions. These could include special events, local promotions, menus etc...
Our Omni-channel Retail Customers
Leading UK chocolatier and cocoa grower, Hotel Chocolat, drive their omni-channel retail growth plans using tradeit.Case study
UK High-street jeweller, F.Hinds, use tradeit as the backbone of their omni-channel retail strategy.Case study
Omni-channel Retail News & Insights
Some examples of different things to consider when implementing or looking to improve how you deliver Click & Collect to your customers. read more
Original fragrance, fine food and gift retailer, Crabtree & Evelyn, have continued their UK omni-channel growth by launching a new Click & collect fulfilment service... read more