Ecommerce Order Management

Take complete control of your orders and deliver a seamless user experience

In this highly competitive ecommerce environment merchants may only get one chance to impress a customer with on-time delivery of their products, great customer service, and accurate billing.

Tradeit provides comprehensive order management that enables merchants to save time and reduce errors, increasing customer satisfaction. The order management functionality built-in to Red’s tradeit ecommerce platform gives merchants ultimate control over their order processes, providing them with an up-to-date view of order activity across multiple channels and commerce sites.

Part-shipments and individual line item statuses

Take full control of part-shipped orders through individual line item statuses. The individual line item status functionality provides merchants with visibility over the entire order line by line, giving them the option to hold or dispatch partial orders.

Investigate, process and print orders

View and investigate complete order histories for your customers, check on and update order statuses, process returns and generate credit notes, print order confirmations, invoices and packing slips, receipts and order line items. View payment information for orders including receipt value, transaction references and authorisation codes. You can now also view the details and attributes for each product line item in an order.

Custom order workflows

Fully configurable workflows within the platform allow merchants to define their processes to their exact requirements. Workflows can be configured to automatically trigger a number of actions to occur including send email, increments status, re-allocate product stock, capture authorisation, cancel authorisation and process return. These auto triggered actions help to ensure a smooth and streamlined process whilst keeping the customer well informed throughout.

Multi-channel order management

Give your customers the flexibility to shop and interact with your brand through multiple sales channels whilst enjoying a seamless order experience. The built-on order management module fully supports multichannel retailers through the separation of orders received via multiple sales channels. Making the order to fulfilment processes as fluid as possible across all channels.

Complexity simplified, creating robust order workflows

Red’s highly experienced ecommerce consultants can help you to ensure your order processes support the business and are as simple and robust as possible.