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hostIT

At REDtechnology.com our focus is to provide a personalised web hosting service with flexible and knowledgeable service at a keen price.

Placing your website on a protected server within RED's state-of-the-art datacentre provides you with enhanced performance, power and reliability.

HostIT Advantage

RED’s difference is the level of system administration and support that we provide as standard. We constantly monitor your system performance and our security team remains abreast of the latest issues that may threaten your server. As well as taking care of day-to-day server management, our experienced Internet Systems Engineers will consult and work with you to configure your website for optimum performance.

RED’s datacentres are located in Oxford and Docklands, London, at the heart of the Internet, in order to provide a secure and resilient web hosting service based on industrial best practices. 

Web Hosting Service, Infrastructure

RED's web hosting service infrastructure has been designed and deployed to provide maximum redundancy and scalability. We use redundant firewall clusters from industry leading vendors and have diverse paths to and from all core, distribution and access hardware attached to the network.  Multiple 100Mbps and 1Gbps redundant transit feeds ensure we always utilise the best and quickest path to the internet as well as ensuring maximum uptime. Our infrastructure is duplicated across all of RED's fibre linked data centres. If you would like to discuss your particular web hosting requirements, please Contact Us.

Dedicated Server, Monitoring & Reporting

ICMP, HTTP and SSL port monitoring is displayed visually in our Operations centre. Services down incidents are responded to according to the customised procedures in place for each individual client.

Advanced website monitoring analyses the response received and performs an evaluation as to whether the website application is responding as it should. If an error is detected a visual alert as well as an email alert is raised automatically. Action can then be taken to speedily resolve the application issue as agreed individually with each client.

As standard RED provides a range of additional online reporting include web log, usage of disks, CPU & RAM, number of connections and visitors. In fact we can monitor, report, alert and trigger actions against any process, with an SNMP MIB or WMI. We would be delighted to discuss any particular monitoring, alert triggered responses that you may have, please call us or Enquire here.

Web Hosting Service, 24x7 Operational Support

RED has a hosting department dedicated to datacentre operations. The Operations centre is manned 24 hours a day, 365 days per year.  Visual and automated reporting are checked and acted upon when required.

Staff are trained and appropriate documentation is maintained regarding customer system configuration to ensure the information needed is available. Our Operations staff are instrumental in providing the level of service that our customers demand. RED has a policy of staff training and maintaining vendor accreditation.

Customer support issues are managed using an Incident Logging System. Support issues are categorised using the following definitions

1. Non-Critical – enquiry or not related to service
2. Low - customer's services are not affected
3. Medium - Customers services are affected or degraded but not totally unavailable
4. High - Customers services are severely Affected or are totally unavailable

Web Hosting Service, Datacentres

RED operates its web hosting service from 2 equally specified datacentres:

• CCTV system covering all entrances / exits and main areas
• 24-hour video recording
• Full perimeter alarm
• PAC security card access system
• Visual check on all persons entering the data floor11,000V reduced to 415/240 Volt 3 phase supply @ 50hz
• 2 x 1750 KVA Generator per floor
• UPS backup system – redundant parallel formation
• Down flow air conditioning units to guarantee stable temperature and humidity
• DX air conditioning systems
• 2 Diverse Power Supplies both with diesel generator backup
• Very Early Smoke Detection Apparatus (VESDA) installed
• Smoke detection system
• FM200 fire suppression system

For further information on our range of dedicated server and web hosting service, please select an option on the left or Contact Us.